CX, sales and service agents

Salesforce Agentforce

Cheapest published

$2.00 per conversation (Conversations SKU)

Where Salesforce Agentforce sits in the cluster

Cheapest published monthly entry rate across the 9 agentic AI platforms that publish a rate.

Where Salesforce Agentforce sits in the cluster

Agentforce uses a per-conversation unit, which makes the $2 entry rate look low until Data Cloud grounding is layered on top.

Direct answer

What does Agentforce actually cost per conversation in 2026?

Salesforce's agentic layer on Service and Sales Cloud. Published $2 per conversation, $500 per 100,000 Flex Credits, and a per-user ladder from $5 to $550, with Data Cloud grounding billed on top.

Direct answer

Best for

Service and Sales Cloud customers extending CRM with autonomous agents using their own data.

Tier table

Each row is a published plan. Quote-only tiers are flagged; we do not infer the price.

Plan	Monthly	Unit	Includes
Salesforce Foundations	$0	free add-on	$0. Builder tools and core features as the foundation layer.
Flex Credits	Quote only	per action	$500 per 100,000 credits. 20 credits per Agentforce action ($0.10), 30 per Voice action ($0.15).
Conversations	Quote only	per conversation	$2 per customer-facing conversation, recommended above 20 actions per conversation.
Agentforce User License	$5	per user per month	$5 user/month. Requires Flex Credits on top.
Agentforce add-on	$125	per user per month	$125 user/month for Sales, Service and Field Service; $150 user/month for Industries Clouds.
Agentforce 1 Editions	$550	per user per month	From $550 user/month. Bundles the add-on with 2.5M Flex Credits annually.
Enterprise	Quote only	per month	Quote only, contact vendor for enterprise terms.
Verified 2026-09-23. Source: www.salesforce.com

Hidden costs

Hidden cost 1

Salesforce Data Cloud consumption is billed separately and is required for grounding most production agents.

Hidden cost 2

Flex Credits are pre-purchased in blocks of 100,000 at $500 per block, which is $0.005 per credit; unused credits expire at term end.

Hidden cost 3

Voice actions cost 30 credits ($0.15) versus 20 credits ($0.10) for standard actions, which can change the cheaper model.

Hidden cost 4

The $5 Agentforce User License is a seat charge on top of consumption, not an alternative to it: Salesforce states it requires Flex Credits.

Illustrative cost example

Three workload bands at the Conversations SKU. Illustrative example, not a real company.

10,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$20,000

02Data Cloud grounding (allowance only)

Add-on

03Foundations seat layer

Included

Platform line$20,000

100,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$200,000

02Data Cloud consumption (typical)

Add-on

03Foundations seat layer

Included

Platform line$200,000

1,000,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$2,000,000

02Negotiated discount opportunity

Quote

03Data Cloud consumption (significant)

Add-on

Platform line~$2,000,000

Note: above ~20 actions per conversation, Conversations SKU is cheaper than per-action Flex Credits. Below that threshold, Flex Credits are more economical. See Agentforce vs Copilot Studio.