CX, sales and service agents

Salesforce Agentforce

Cheapest published

$2.00 per conversation (Conversations SKU)

Where Salesforce Agentforce sits in the cluster

Cheapest published monthly entry rate across the 9 agentic AI platforms that publish a rate.

Where Salesforce Agentforce sits in the cluster

Agentforce uses a per-conversation unit, which makes the $2 entry rate look low until Data Cloud grounding is layered on top.

Direct answer

What does Agentforce actually cost per conversation in 2026?

Salesforce's agentic layer on Service and Sales Cloud. Published $2 per conversation flex rate and per-action Flex Credits, with Data Cloud grounding billed on top.

Direct answer

Best for

Service and Sales Cloud customers extending CRM with autonomous agents using their own data.

Tier table

Each row is a published plan. Quote-only tiers are flagged; we do not infer the price.

Plan	Monthly	Unit	Includes
Foundations	$0	free add-on	Included free for Service / Sales Cloud customers as a foundation layer.
Flex Credits	Quote only	per action	20 credits per standard action, 30 per voice action, sold in 100,000-credit packs near $500.
Conversations	Quote only	per conversation	Flat $2 per customer-facing conversation, recommended above 20 actions per conversation.
Enterprise	Quote only	per month	Quote only, contact vendor for enterprise terms.
Verified 2026-06-19. Source: www.salesforce.com

Hidden costs

Hidden cost 1

Salesforce Data Cloud consumption is billed separately and is required for grounding most production agents.

Hidden cost 2

Flex Credits are pre-purchased in blocks of 100,000 at around $500 per block; unused credits expire at term end.

Hidden cost 3

Voice actions cost 30 credits ($0.15) versus 20 credits ($0.10) for standard actions, which can change the cheaper model.

Illustrative cost example

Three workload bands at the Conversations SKU. Illustrative example, not a real company.

10,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$20,000

02Data Cloud grounding (allowance only)

Add-on

03Foundations seat layer

Included

Platform line$20,000

100,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$200,000

02Data Cloud consumption (typical)

Add-on

03Foundations seat layer

Included

Platform line$200,000

1,000,000 conversations / month (illustrative example, not a real company)

01Conversations SKU at $2.00

$2,000,000

02Negotiated discount opportunity

Quote

03Data Cloud consumption (significant)

Add-on

Platform line~$2,000,000

Note: above ~20 actions per conversation, Conversations SKU is cheaper than per-action Flex Credits. Below that threshold, Flex Credits are more economical. See Agentforce vs Copilot Studio.